Returns & Exchanges
We want you to be fully satisfied with our organic soaps and personal care products; if you are not happy with your purchase, you may return it within 45 days for a full refund. Please note that we can only process returns for items purchased directly through our official online store.
Initiate Your Request
Contact our Customer Experience team via our online portal with your order number and the specific items you wish to return.
Print Your Label
Once your return is approved, we will email you a prepaid shipping label to ensure your organic products are tracked safely back to our warehouse.
Package Securely
Place the items in their original packaging if possible, ensuring all caps are tightened to prevent any leakage during transit.
Receive Your Refund
After we receive and inspect your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing